Privacy Policy
Our Terms of Service are further down this page.
This policy explains what information Title 24 Energy Compliance, LLC (“we”, “us”) collects through t24comply.com, how we use it, and the choices you have. It applies to our website, our order form and contact form, and the Title 24 energy compliance services we provide.
Information We Collect
Information you provide on our order form:
- Project address
- Contact name, email address and phone number
- Project details, such as project type, ADU type, foundation type, roof and attic information, and heating, cooling and water heating systems
- Project plans and any other files you upload
- Any notes or instructions you include
Payment information. Payments are processed securely by our payment processor, Stripe. We do not receive or store your full card number.
Contact form. If you use our contact form, we collect the information you enter, such as your name, email address, phone number and message.
Website usage. Like most websites, our site and our advertising partners, including Google, may use cookies and similar technologies to understand how the site is used and to measure the effectiveness of our ads.
How We Use Your Information
- To prepare your Title 24 energy compliance report and related documents
- To communicate with you about your project, questions and revisions
- To process your payment
- To register compliance documents with CHEERS and support the permitting process, where required
- To operate, maintain and improve our website and services
- To comply with legal and record-keeping obligations
How We Share Information
We do not sell your personal information. We share information only as needed to provide our services:
- With service providers that help us run our business, such as payment processing, website hosting and email
- With CHEERS, and with parties involved in your project’s permitting, when compliance documents must be registered or submitted
- When required by law, or to protect our rights
Data Retention
We keep project records, including plans and reports, for as long as needed to complete your project and to meet our business and legal record-keeping needs.
Security
We use reasonable safeguards to protect the information you share with us. No method of transmission or storage is completely secure, but we work to protect your information.
Your Choices
You may ask us to access, correct or delete the personal information we hold about you, subject to any records we are required to keep. You can also set your browser to refuse cookies.
Contact Us
For questions about this policy or your information, call us at (626) 602-0525, or reply to any email you have received from us about your project.
Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page.
Terms of Service
These terms apply when you use t24comply.com or order services from Title 24 Energy Compliance, LLC (“we”, “us”). By placing an order or using the site, you agree to them.
Our Services
We prepare residential Title 24 energy compliance reports and related documents for California projects, based on the plans and information you provide.
Your Responsibilities
- Provide complete, accurate and current plans and project information
- Tell us promptly about design changes that affect the energy compliance calculations
- Review the report before submitting it and let us know if anything does not match your project
Our reports rely on the information you provide. Missing, incorrect or changed information can delay the work or require revisions.
Orders, Payment and Turnaround
Fees are shown at the time of order and are paid when you order. Turnaround times are estimates. Work can be delayed while we wait for required information or clarifications from you.
Revisions and Cancellations
If plan check comments or project changes require updates to your report, contact us. For questions about cancellations or refunds, please contact us and we will work with you.
Permits and Approvals
Permit approval and inspections are decided by the local building department and other authorities, not by us. Building departments may request corrections or additional information.
Limitation of Liability
To the extent permitted by law, our total liability for any claim related to our services is limited to the amount you paid for the service in question.
Changes and Contact
We may update these terms from time to time; changes take effect when posted on this page. Questions? Call (626) 602-0525, or reply to any email you have received from us about your project.